Our World-Class Programs and Services

Each one of our programs is designed to deliver value in increasing sales on its own merit. However, they are also designed as building blocks of a system that can be implemented incrementally over time to improve processes, CRM tools and skills in order to create sustained revenue growth. Salesforce.com Services Creating 98%+ adoption rates of salesforce.com through consulting and implementation: ·         Salesforce.com Consulting –Certified Consulting Partner ·         Salesforce.com Configuration – Fast-Start to full configurations ·         Salesforce.com Training and Coaching– Instructor, web and 1-on-1 ·         Salesforce.com Support – on-going short and long term Sales Management Driving performance and accountability through improved skills, standards, and processes: ·         SMLP-Sales Management Leadership Program - Focused on development of first and second level sales managers ·         MLP-Management Leadership Program - Focused on development of first and second level non-sales managers ·         CSC-Collaborative Sales Coaching - Targeted at improving the job effectiveness of each salesperson ·         RISE-Recruiting and Interviewing Sales Employees - Behavioral interviewing process  ·         TMSP-Tailored Management Skills Profile - Strengths, deficiencies and how to affect performance  ·         SC-Situational Coaching - 12 weeks of team based “real deal” coaching Sales Development Creating a distinctive competitive advantage through skills and strategies: ·         Trusted Advisor Collaborative Selling™ - A contemporary sales skill development program that uses non-manipulative language to join the salesperson and the customer in a collaborative decision-making relationship ·         Focus Sales Optimizer™ - A system that combines strategic thinking skills with tactical execution for Territory, Account and Opportunity management as a stand-alone web-based program or integrated with on-demand CRM leader, salesforce.com. These programs are implemented as a 1-day workshops with weekly coaching sessions to produce sustainable behavior improvement and tangible business results ·         Focus Opportunity Optimizer™ - An opportunity management methodology program that combines strategic thinking skills with tactical execution implemented as a 1-day seminar with 12 one-hour weekly coaching sessions to produce sustainable behavior improvement and tangible sales results ·         Focus Account Optimizer™ - An account management methodology program that combines strategic thinking skills with tactical execution focused on growing and retaining revenue from your strategic accounts ·         Focus Territory Optimizer™ - A territory management methodology program that combines strategic thinking skills with tactical execution focused on developing an executable plan that is designed to maximizing territory revenue ·         Focus Insightful Questioning TM - This powerful, one day workshop with 4 weeks of follow-on coaching presents a questioning and probing system that will result in higher sales and improved win rates because it produces a deeper business insight that expose the keys to unlocking the barriers to closing deals ·         Focus Selling to Executives TM - This powerful, one day workshop with 4 weeks of follow-on coaching presents a collaborative selling approach focused on building trust and credibility in dealing with executives. Executive perspectives on issues and their decision making process is different from most other professionals and how a sales person handles the first meeting or final presentation can make or break large complex deals. Tele-Sales Development Creating a distinctive competitive advantage through Tele-sales skills and strategies: ·         Focus Tele-selling for call centers - A contemporary ½ day instructor led program, blended with e-learning and individual phone coaching to optimize skills and strategies of selling by phone. This program is tailored to each individual client, starting with a foundation of the common fundamental telephone selling skills for inbound and outbound selling. Customer Service Development Creating a distinctive competitive advantage through skills and strategies: ·         Winning Customer Service by Phone – This private practice learning program improves the conduct and communication style of the customer service representative who interacts with customers by phone. This workshop is delivered in a ½-day format followed by 8 weekly 1-on-1 telephone training sessions covering the fundamental skills of exceptional customer service. Tools Creating sustainable performance and quantifiable results through coaching tools: ·         Focus Sales Optimizer™ - A web based tool created to provide a coaching and collaborative environment for managers and their teams around opportunities, accounts and territories ·         Salesforce.com CRM – we do not sell this tool, but we are a consulting partner and provide implementation, training and support services Printing Services Creating lasting impressions through high quality production printing of training and sales collateral: ▪         Hard bound and soft bound catalogs, training manuals, brochures – we have the production capability to create high quality hard and soft bound catalogs, training materials and marketing collateral in all standard sizes and in any volume from small on-demand runs of 10-20 to large production runs of 1,000+.